mbahyit Privacy Policy

This page describes what we collect when you use mbahyit and how we keep that data protected. Our commitment is to handle your personal information responsibly, in line with applicable data protection laws across the jurisdictions where our services are available.

We recognise that privacy is fundamental to your trust in us. Whether you access mbahyit via our mobile app on Android, through your browser on iOS, or via desktop, your data security remains our priority. This policy outlines exactly what information we gather, how we use it, and your rights regarding that data.

What mbahyit Collects

We collect information you provide directly when you create your account on mbahyit. This includes your name, email address, phone number, date of birth, and identity verification documents required to comply with anti-money-laundering regulations. We also collect deposit and withdrawal records tied to your payment methods — whether you fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers through mobile banking, local payment, online payment, and e-wallet.

We automatically gather usage data: login history, game selections, session duration, device type, IP address, and browser information. This helps us improve our platform's performance, identify technical issues, and detect fraudulent activity. Our servers may sit outside your jurisdiction; however, we apply the same data-protection standards regardless of server location.

We do not sell your personal data. Our payment partners — the operators of mobile banking, local payment, online payment, e-wallet, mobile banking, and the banks issuing local payment, online payment, e-wallet, mobile banking virtual accounts — receive only the transaction details they need to process your deposit or withdrawal. These partners have their own privacy policies, which you can review independently.

How We Use Your Data

We use your information to deliver our services: account creation, game access, fund transfers, and customer support. When you contact our support team — whether during Idul Fitri, Idul Adha, or any other time — we keep records of your inquiry and our response to improve service quality.

Your data helps us comply with legal obligations, such as identity verification and anti-fraud checks. We also use anonymised usage patterns to enhance the mbahyit platform: optimising app performance, adding game titles like Aviator or Sweet Bonanza based on demand, and refining the mobile experience for Android and iOS users.

We do not use your data for marketing unless you explicitly opt in. We will never share your contact details with external advertisers without your consent.

Your Rights on mbahyit

You have the right to access your personal data at any time by logging into your mbahyit account. If you believe any information is inaccurate, you may request correction through our support channel. You can also request that we delete your account and associated data, subject to any legal retention requirements (such as anti-money-laundering records, which we may be obliged to keep for a statutory period).

If you have concerns about how we handle your data, you can lodge a complaint with the relevant data protection authority in your jurisdiction. Our support team can provide guidance on how to escalate such matters.

Data Security on mbahyit

We employ industry-standard encryption and secure socket layer (SSL) technology to protect data in transit. Your account password is hashed and stored securely; we never store it in plain text. Access to our databases is restricted to authorised personnel only.

While we apply technical safeguards, no system is entirely risk-free. We encourage you to use a strong, unique password and to enable two-factor authentication on your mbahyit account if available. If you suspect unauthorised access to your account, contact support immediately.

Third-Party Processors

Our payment processors, hosting providers, and analytics vendors may access your data on a need-to-know basis. Each processor is contractually bound to maintain the same level of confidentiality as mbahyit. We do not permit them to use your data for their own marketing or unrelated purposes.

If you withdraw funds to your DANA, e-wallet, mobile banking, or local payment account, the respective fintech operator receives your transaction details. Similarly, bank-transfer withdrawals to online payment, e-wallet, mobile banking, or local payment accounts involve your bank's systems. These organisations are governed by their own privacy frameworks.

Contact mbahyit

If you have questions about this privacy policy or wish to exercise your rights on mbahyit, please reach out to our support team. You can find contact options in our FAQ or by opening a support ticket within your account. We aim to respond to data access and deletion requests within a reasonable timeframe, subject to any legal holds.

Our services are available only where local law permits. Your use of mbahyit signifies that you accept this privacy policy and agree to our handling of your data as outlined. Should we update this policy, we will notify you by email or in-app notice.

Your privacy is not a permission we request — it is a responsibility we uphold every day on mbahyit.